Service Economics

Frameworks

Named visual models for the core concepts of service economics. Each framework solves a specific problem, comes with a downloadable visual, and connects to a playbook that tells you what to do about it.

The Service Economics Stack
From contract value to contribution margin — every cost layer named and explained.
The Service Economics Maturity Model
Five stages from Blind to Intelligent — locate where your firm stands today.
The Delivery Composition Triangle
Map where your engagements actually sit in the Human–AI–Tooling spectrum.
The Engagement Health Matrix
A 2×2 that reveals your Stars, Busy Fools, Comfortable-but-Fragile, and Danger Zone engagements.
The Margin Erosion Waterfall
See the story of how your margin disappears — from contract value to contribution margin.
The Utilisation Paradox Curve
Why pushing past 80% utilisation costs more than it earns.
The AI Value Governance Map
Balance AI value creation with value protection — most firms only have half the picture.